Did you know that you can run some of your customer service initiatives effectively through email?
Consider sending a follow-up to your purchase or service emails. Ask your contacts if the product met their expectations or check if they encountered any problems with the shipping. Why not ask them to rate your customer service, so that you can serve their needs even better in the future.
To add a personal touch to your message, mention where the item was purchased (online or store location) or use the account representative’s name.
Conclusion: send a follow-up to your previous email to check if your contact is satisfied.