You may provide the greatest product in the world with the best service in the industry, but if it doesn’t work for the customer, they are not going to be happy. After all, customer success is what customer satisfaction is built upon.
There is a relatively easy way to boost customer satisfaction. Consider starting an email newsletter that provides your customers with best practice advice and case studies. It’s an ideal medium to share product knowledge that will help customers get the most out of your product or service. In addition to that, email also makes it easy for recipients to forward your message to a friend. And rest assured: satisfied customers will forward your message, expanding your brand reach considerably.